Oh hey, we've missed you! Clinic re-opening update

The phrase "Hello Stranger" usually makes me do that thing where my shoulders raise up a little bit, and the hairs on the back of my neck stand up—usually uttered by someone who has been allocated to being a 'stranger' for a very good reason.  But here we all.  You all feel like strangers in a funny way, but unlike that creepy guy from university, we've missed you. 

With the planned Third Phase of the relaxation of the government's lock down guidelines due to be implemented on July 4th, we are planning to reopen our Ouseburn clinic.  In these last few weeks, we have been putting steps and changes in place to make reopening the clinic safe for both our clients and practitioners.  So how are we doing things differently?

Not on the waiting list? CAll us.

Extended appointment times and additional cleaning regimes

We have lengthened all of our appointment times to allow for deep cleaning of the surgeries, equipment and surrounding spaces.  This will also help avoid cross over of patients. We have also blocked out space in the diary to allow for additional cleaning and disinfection. As recommended, this will also allow for aeration and ventilation of the surgeries between clients.

Cleaning timetables with named responsible staff members will be maintained, and self-assessment audits will be carried out monthly to ensure that we are adhering to our cleaning policies and are responsive to changing guidelines.

Danielle and I have undergone additional training on appropriate cleaning down of the surgeries. We will be closing our waiting rooms to allow for social distancing and invite you to enter the clinic at the time of your appointment. 

Pre-appointment screenings ​

Before your appointment, our treatment coordinator, Emma, will call you to go through pre-appointment screening questions to ensure you are healthy to attend your appointment. On arrival at the clinic, we will take and document your temperate.

​Don't worry; this is entirely contactless using our infrared heat detectors.

Increased PPE and installation of hand sanitisation stations

We have always put cleanliness and cross-infection control as a paramount factor in providing treatments. To stay in line with guidance from the JCCP, we have stepped up our Personal Protective Equipment (PPE) and will be wearing aprons, face masks and visors.  We will be adopting the advised donning and removal.

We will also kindly ask you to attend your appointment wearing a face mask.  If you don't have a mask, don't worry, we are happy to provide you with one. We have installed hand sanitation units around the clinic to allow for optimal hand hygiene.

​Where possible we will be adhering to 2m distance rule during the consultation phase on the appointments - we are offering all new clients to undergo video consultation before treatment if requested. 

We are going paperless

We have invested in record-keeping software to allow us to go entirely paperless to facilitate easy cleaning down between clients.

Practitioner Testing 

At this point in time, there is no guidance with regards to practitioner testing; however, we will continue to review this policy for future updates on this guidance.
 
We want to assure you that during this period of inactivity of the business, we have taken the time to educate ourselves and implement the appropriate changes. We have truely missed seeing our clients - for those who didn't get the chance to see our beautiful new Ouseburn clinic we look forward to welcoming you there! 

​ We will be booking the first 2 weeks of appointments from Monday 22nd, if you are not already on the waiting list  fill out the contact form below and we'll add you on.